Meta Quest 3 | Troubleshooting

Problem / Question

Solution

• Controllers are not charging in the Carina Charging dock

  • The controllers are placed in the correct position, but the indicator light won’t show red or green and stays OFF

1. Make sure you have the original Carina Dock cable attached that was delivered with the Simulator

2. Open the battery cage of the controllers. Check if there are black-colored batteries placed

3. Check if the black-colored batteries have metal plates that should be facing outside (visible when the battery cage is open)

4. The metal plates on the battery should connect with the metal spikes that are attached to the battery cover when closed

5. If the problem is not solved yet, please contact Innerspace support via support@innerspace.eu

• No sound on the headset

1. Headset Press the volume up button to set the correct audio level.

2. If the problem is not solved yet, please contact Innerspace support via support@innerspace.eu

Problem / Question

Solution

• I cannot see the Mountain Environment showing up. Instead, ALVR information is shown

1. If an IP with 0.0.0.0 is shown within the headset, make sure the laptop is on and streaming router is showing a blue and yellow/green light  

   1. If the streaming router is not showing a blue and yellow/green light, follow the resolution steps for the issue QSSTR1
2. Restart the headset  

   1. Hold the power button for two seconds

      

   2. Click on restart in the menu that appears

3. If an IP with 192.168.x.x is shown within the headset, start the ALVR application on the laptop

4. If the problem is not solved yet, please contact Innerspace support via support@innerspace.eu

• Headset is restarting in a different environment

When you end the current Kiosk Mode on the headset (e.g. by pressing the red button while entering the pin code or while opening the settings menu), a new Kiosk Mode will be automatically configured. You can recognize this by seeing one of the displayed screens below in your headset.

Please follow these steps to set up the new session:

1. Click on ➡️ if it asks to pick up both controllers
2. Press Continue when the Meta Quest Safety screen appears
3. Enter a session passcode (as stated in the user manual) and confirm it a second time
4. Press Continue to accept the Meta Terms of Service
5. Click on Not now when asked to Enable hand and body tracking
6. Set up the room boundaries as described in the user manual and confirm
7. Select Don’t allow when asked for access to the microphone
8. After these settings, you can enter the boundaries and ALVR/SteamVR will start automatically. You can play the modules again

• The hands are stuck on the floor when starting the session

1. Make sure you are entering the PIN while being inside of the boundaries with both the headset and the controllers

2. Hold the meta button for approx. 5 seconds to recenter. Normally, also your hands will be recorrected

   
3. If the hands are still stuck on the floor: Restart the headset  

   1. Hold the power button for two seconds

      

   2. Click on restart in the menu that appears

4. Enter the PIN and choose to reset the boundaries

   1. Make sure to have the boundaries set to roomscale
5. If the problem is not solved yet, please contact Innerspace support via support@innerspace.eu
   

• Training modules can’t be seen on the VR headset even though it has been started according to guidelines

  • Training module is playing on the VR application of the laptop

  • When the headset is on, you can see the real environment even though you are within the boundaries

1. Open the settings menu by clicking on the small Meta button on the right controller
   
2. Go to settings on the right bottom (green button)
3. Confirm if Passthrough mode is ON
4. Deactivate the Passthrough mode by clicking on it

• I pressed the red button by accident

When the red button is pressed while entering the pin code or while opening the settings menu, a new session will be initiated. Please follow these steps to set up the new session:

1. Click on ➡️ if it asks to pick up both controllers
2. Press Continue when the Meta Quest Safety screen appears
3. Enter a session passcode (as stated in the user manual) and confirm it a second time
4. Press Continue to accept the Meta Terms of Service
5. Click on Not now when asked to Enable hand and body tracking
6. Set up the room boundaries as described in the user manual and confirm
7. Select Don’t allow when asked for access to the microphone
8. After these settings, you can enter the boundaries and ALVR/SteamVR will start automatically. You can play the modules again

Problem / Question

Solution

• How do I reset my virtual boundaries? 

1. Put on the headset and enter the pin code. Step outside of the boundaries 

2. The headset will ask you to reset the boundaries 

3. Click on reset boundaries and follow the process described in the Installation Manual section of “Set-up the VR headset” 

• VR boundaries indicate the floor higher than the actual ground of the training room

1. Put on the headset and enter the pin code. Make sure you are inside the boundaries. 
2. Open the settings menu by clicking on the small Meta button on the right controller
   
3. Go to settings on the right bottom (green button)
4. Open the Guardian menu item
5. Set the room boundaries by selecting Roomscale
6. While setting the room boundaries, make sure that 1 or 2 controllers are on the floor so the Meta Quest 3 knows where the real floor is
7. Afterward, you can close the menu by pressing X and clicking on resume

• Actions need to be performed outside of the boundaries

1. Make sure that the trainee is starting from the middle of the room (before entering the PIN) and that the room has the required minimal space (3x3m)

2. Recenter the simulator by pressing and holding the Meta-button until the shown circle is completed

   

Problem / Question

Solution

• "SteamVR needs to set itself up for App Containers" message appears

Problem / Question

Solution

• Equipment has arrived broken

• Equipment is missing from my order